Lace Replacement Service

50
Size Guide

WARNING!

The laces WILL NOT be sent to you; you must send in your sandals for replacement laces.
The laces require special tools and know-how to be threaded through the sandals.



Laces worn out? Order a new pair! 

*Please rinse and dry your sandals prior to sending them back to us. 

Our address:

C/O: LUNA Sandals

817 5th Ave N

Seattle, WA 98109

 

Replacement Lace Options:  

 

Performance Laces

The Performance Laces include our LUNA Plug System, which consists of a soft, tubular nylon between the toes and a flat nylon plug under the outsole for extended wear protection. Super strong and long lasting.

The remainder of the laces are made up of a 5/8" climbing-grade tubular nylon with a moveable foam heel pad that can be easily centered on the heel. The heel pad helps cushion the foot and hold the lace in place. The buckle at the top of the foot slides along the lace for easy adjustments, but stays in place with tension. 

Leather Laces 

The leather laces used on the Origens are some of the finest laces in the world.It is sourced in the USA and is the same leather used by Sperry Top-sider maker of fine boat shoes. These laces can handle wetness with minimal color bleeding and they dry quickly.

They include our LUNA Plug System, which consists of a soft, tubular nylon between the toes and a flat nylon plug under the outsole for extended wear protection. Super strong and long lasting.   

Chocolate Mono Laces 

The Chocolate Laces (Milk Chocolate & Dark Chocolate) are hand cut from top-quality American Bison that is creamy, soft to the touch and strong. Be aware that they will stretch a bit at first, but the comfort is far superior to any other LUNA lace. Easily adjustable on the go.

They include our LUNA Plug System, which consists of a soft, tubular nylon between the toes and a flat nylon plug under the outsole for extended wear protection. Super strong and long lasting. 

Brujita 

The Brujita laces are hand cut from tanned leather laces with a micro suede backing to prevent stretching.

They include our LUNA Plug System, which consists of a soft, tubular nylon between the toes and a flat nylon plug under the outsole for extended wear protection. Super strong and long lasting.  

LUNA Sandals - City Silhouette

 

Customer Reviews

Based on 50 reviews
5 Star
86% 
43
4 Star
8% 
4
3 Star
2% 
1
2 Star
4% 
2
1 Star
0% 
0
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  • Reviews

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A
01/20/2019
Anonymous
United States

Lace replacements

Item is great. Does stretch a lot , so requires much tightening.

A
01/13/2019
Anonymous
United States

Lace eplacement.

I was pleased with the ability to have the laces replaced. They look great but unfortunately I haven't been able to wear them yet. I fractured my foot on a very technical trail run. Once I'm healed I'll definitely will be back in my sandals!

A
12/29/2018
Anonymous
United States

Customer service out the *****

The help I received brought new life back into my old Mono’s. The customer service went above and beyond to assist.

CL
11/16/2018
Chloe L.
Japan

I really wanted to love everything about Luna

After about 10 months of use (very occasional hiking and casual but daily wear in summer) one of my leather straps broke, which felt a bit unfortunate but I was happy knowing that Luna has repair service. I was surprised however to realize that I was responsible for not just the shipping cost to send them for repair (that I expected) but also the return shipping. I live in Canada and the costs really add up. But my sandals also had a bit of delamination at the front of the soles, so I figured it was a good opportunity to have that repaired as well. While the lace replacements look great and the new buckle (vs loop) design is a very good functional improvement, unfortunately the delamination repair was very poorly done. There are obvious gaps along the edge were no glue was even applied, there was some glue accidentally hardened onto the footbed, and overall it looks like they will need another repair sooner than later. Which wouldn't be a big issue if I lived locally, but I'll have to cover the shipping costs again. I hesitate to leave this review because after a lot of research I specifically chose Luna for all of the things this company seems to be doing right (building a product that's meant to endure, repairing, sourcing recycled materials, etc.). I was willing to pay a higher price tag for these reasons and because the reputation of Luna's is exceptional. However I didn't expect to have to put so much extra money into them within the year, and I also expected good attention to detail in their repairs. I hope this is an uncommon circumstance and I still really like wearing my Luna's - they are one of my most practical shoes and they are always a priority item to carry with me on my travels. I just wouldn't have as high expectations next time.

11/16/2018
LUNA Sandals

Hi Chloe, Thank you for your review. I'm sorry to hear that the leather straps on your sandals broke on you. I would like to cover your lace replacement under our warranty, and have gone ahead and refunded you the cost of your lace replacement. Since your pair hasn't held up as well as it should have I would like to offer you a discount on a future pair. I will send you an e-mail with more information. Best, Marc LUNA Sandals

A LUNA Sandals Customer
AM
04/12/2018
andrew m.
United States

Awesome Service

The plug broke off and they said it was covered under warranty. They took both sandals and replaced the laces. Their newer lace designed (what I have after replacement) is much better. Glad to have Luna sandals. Unfortunately the sole is on it's last legs.