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LUNA Sandals make a great gift. All LUNAs are made in the USA.
Gift certificates are delivered by email and contain instructions on how to redeem them at checkout. Our gift certificates have no additional processing fees. An excellent way to share your LUNA love.
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We stand by all products we offer at LUNA. If you are not satisfied with one of our products or if they ever fail you, return them to us for a replacement, (partial or full) refund, store credit or repair. A reasonable charge will be assessed for damage due to wear and tear or for repair.
Our MoonRock Guarantee covers any production defect. For example, your LUNAs should never delaminate on the sole or have its buckle or plug break during their lifetime unless they are purposefully abused.
Even though many LUNAtics put thousands of miles on their LUNAs, it is hard to give a definite lifetime. How quickly a LUNA wears will vary from person to person, model to model depending on the intended use, gait, weight, load, terrain, running form, and climate.Here are some care tips to have your LUNAs last longer
These would void your MoonRock Lifetime Guarantee:- Intentional misuse.
- Returns on products which show normal wear and tear but no defect.
- Any damage incurred from improper cleaning or self repairs (e.g. cutting or removing tags, cutting the soles of your sandals).
Returns and Exchanges on Sizing/Color/Model
Please don't hesitate to contact us if you have any questions.Email: support@lunasandals.com
Phone: 855-LUNA-SANdals // 855-586-2726 -
Shipping to US
Expedited Shipping ($4.95) - Your package will leave our facility in 1-2 Business Days. Transit will take 2-4 Business Days. Your package will be delivered in 2-6 Business Days after you place your order.
Overnight Shipping ($20) - Your package will leave our facility in 1-2 Business Days. Transit will take 1 Business Day. Your package will be delivered in 1-3 Business Days after you place your order.
*FedEx Overnight shipping is not available for PO Box and APO/FPO addresses.
*We do not offer Saturday deliveries for FedEx Overnight shipping
Seattle LUNA Factory Pick-Up (Free) - Your package will be ready in 1-2 Business Days.
International Shipping
International Monkeys! Before you place your order first check out our international stores/retailers from our Store Locator. If you find a store in your area, you will avoid extra charges related to international shipping.
International orders (orders outside the U.S.) may be subject to import fees, taxes, customs duties, advancement fee charged by the receiving country. We make sure that we give accurate information about the content of the package which usually helps customs to process the order in a quick and efficient way. As we have no control over customs charges and can't predict the amount charged or which countries will impose these fees, the recipient is responsible for all customs clearance requirements.
FedEx International Priority ($8 - for orders up to $20) - Your package will leave our facility in 1-2 Business Days. Transit time varies
FedEx International Priority ($15-$30 - for orders above $20) - Your package will leave our facility in 1-2 Business Days. Transit time varies
*FedEx shipping is not available for PO Box and APO/FPO addresses.
** We will quote you a different shipping cost if you order more than 5 pairs. You can contact us for more info or will be contacted if we receive an order that is more than 5 pairs.
Exclusive Distributor Zones:LUNAsandals.com will no longer be shipping to Austria, Belgium, Canada, France, Germany, Italy, Luxembourg, Netherlands & Switzerland. LUNAsandals.eu and LUNAsandals.ca will now be the sole distributor for the countries listed above.** Shipping to Mexico
Unfortunately we can't ship to Mexico at this point because of Footwear Import Restrictions to Mexico. You can find more information here.
** Shipping to Iran
Unfortunately we can't ship to Iran at this point because of Export Control Laws to Iran.
** Shipping to Greece
Unfortunately we can't ship to Greece at this point because of very high Custom Duties applied at the arrival of the package.
** Shipping to Argentina
Unfortunately we can't ship to Argentina at this point because of complicated customs retrieval process in Argentina.
** Shipping to Russia
Unfortunately we can't ship to Russia at this point because of restrictions on shipments to private individuals and declared values of packages.
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