Returns and exchanges
Our 30-day LUNAfication
Our promise
We want you to love your LUNA sandals as much as we do. If you are not completely satisfied within 30 days of delivery, return them for a refund, no questions asked.
The window
How long you have
Three windows, counted from the day your order is delivered. Exchanging for a different model? Return shipping is on us.
Within 30 days
A refund, no questions asked.
Exchanging for a different model? Return shipping is on us.
30 to 90 days
Still brand new and resellable, and you get a full refund. Lightly worn, and you are refunded with a restocking fee applied.
Heavily worn sandals cannot be returned.
After 90 days
Sandals can no longer be returned or exchanged, regardless of condition.
When you are ready
Start a return or exchange
United States
Start a returnFor all purchases made on lunasandals.com.
Outside the US
Start a returnSame portal. In Canada, the UK or Australia we create the label for you and its cost comes off your refund. Elsewhere, buy a return label from the carrier of your choice.
For all international exchanges, shipping your new pair back to you is on us.
Amazon orders
If you purchased from Amazon.com, start the return from your Amazon account instead.
Beyond returns
Every pair is backed by our MoonRock Guarantee, a full year of cover against any manufacturing defect.
The details
Fine print
How long does a refund take?
Once your return reaches us we issue the refund within 2 to 5 business days. Your bank or card issuer then takes up to 5 more business days to post the credit to your account.
So if it has been under 10 business days since your parcel arrived with us, your refund is on its way. Longer than that and we want to hear about it.
What is not eligible?
Clearance items are not eligible for exchanges or returns.
Products that have been altered or customized by the customer will not be accepted for an exchange or refund at any time.
After 90 days, sandals cannot be returned or exchanged regardless of condition.
What about Builder sandals?
Builder sandals are not eligible for exchange, but they can be returned for store credit or for a refund. Original shipping cost is not refunded.
Limited edition or discontinued models
For limited edition or discontinued models we can only offer credit, a refund, or an exchange for a different model.
I bought mine from a retail partner
Returns and exchanges are only available for items purchased from lunasandals.com. If you bought from one of our retail partners, please contact them directly.
Who pays the shipping?
Original shipping costs are not refunded, and the cost of the return label is deducted from your refund.
For international returns, the duty and taxes paid on a package are not refunded.
Where do I send my return?
LUNA Sandals
4C Fifth Street
Wenatchee, WA 98801
Please start your return in the portal first so your parcel is expected.
EU Right of Withdrawal
Customers in the EU can read the EU Right of Withdrawal.