Returns & Exchanges
OUR MOON-ROCK SOLID PROMISE TO YOU
All LUNA Sandals are backed by our solid MoonRock Guarantee. Our warranty covers sandals up to a year old for any manufacturing defect. This could be something like the laces pulling through the sandal, the Wing stitches unraveling, or the side notches tearing out. Claims past 1 year are handled case-by-case and customers are responsible for shipping costs. Please refer to our Warranty Page for more information.
OUR 30-DAY LUNAFICATION
We want you to love your LUNA sandals as much as we do. If you’re not completely satisfied with your sandals within 30 days from the delivery date, you can return them to us for a refund*, no questions asked. If you’d like to exchange for a different model, return shipping is on us.
After 30 days, the sandals can be returned and fully refunded if they are still brand new and can be resold as such. Lightly worn sandals can be returned and refunded, but a restocking fee will be applied. Heavily worn sandals can not be returned. After 90 days, sandals can’t be returned or exchanged regardless of condition.
*Please note, clearance items are not eligible for exchanges or returns.
*Original shipping costs will not be refunded and $7.95 will be deducted from your refund for the return shipping cost
NEED TO RETURN OR EXCHANGE?
For domestic returns and to print a shipping label go to exchanges.lunasandals.com and follow the instructions.
For International Orders, you will need to contact us directly at firstname.lastname@example.org. Please note for International returns/exchanges you will be responsible for the return shipping cost. Original shipping costs will not be refunded.
Roots Builder sandals are eligible for exchange from exchanges.lunasandals.com. You need to start a return in our portal and select "store credit"option as your refund. As soon as your returning package is scanned by the shipper, you will receive your store credit code to your email address.
If you purchased from Amazon.com please use the return process through their site. If your Amazon order was fulfilled by LUNA Sandals (comes with LUNA Sandals packing slip), then you can also start your return/exchange from exchanges.lunasandals.com