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LUNA Sandals - Returns & Exchanges

Need to return or exchange an item?

Don’t worry, LUNA’s return process is really easy!

Visit lunasandals.com/returns to start your online return.

What is your return policy?

Return/Exchange Policy : You have 90 days to decide if your LUNAs are right for you. If you need to return your LUNAs for an exchange or refund, be sure you are returning clean, only-worn-indoors-for-testing, like-new sandals. At our discretion, we may charge up to 50% for a restocking fee if the sandals show signs of wear preventing us from reselling them as new. Heavily used sandals will not be accepted.

* Returns on items purchased through the Sandal Builder are subject to a 10% restocking fee.

How do I return something?

If you live in the US, US territories or have an APO, follow the steps below.

For all international return requests, please contact us at support@lunasandals.com

  1. Create your online return here .
  2. Pack the items you’re returning in the original package (if possible). Include your packing slip or your name and/or order number.
  3. Affix the supplied return label to the package (US only)**  
  4. Drop your return in any USPS Mailbox or take to your local post office.
  5. If using the return label provided, $5.95 will be deducted from your refund to cover return shipping costs.
  6. If your prefer, you may choose to use a different return shipping method or carrier and the cost of shipping will not be deducted from your refund.

**If you elect not to use the return label generated from  lunasandals.com/returns , LUNA will not be responsible for return shipping costs or for any items lost or damaged in transit.

How do I exchange something?

If you live the US, US territories or have an APO, follow the steps below.

For all international exchange requests, please contact us at support@lunasandals.com

  1. Place a new order at lunasandals.com
    *We will cover the cost of return shipping if the exchange order number is provided
  2. Create your online return here . Be sure to enter your order number in the comments box of your online return to ensure free shipping.
  3. Pack the items you’re returning in the original package (if possible). Include your packing slip or your name and/or order number
  4. Affix the supplied return label to the package (US only)**
  5. Drop your return in any USPS Mailbox or take to your local post office.

*You will not be charged a return shipping fee if the order number for a replacement item is included in your online return.

**If you elect not to use the return label generated from  lunasandals.com/returns , LUNA will not be responsible for return shipping costs or for any items lost or damaged in transit.

Our return address:

LUNA Sandals
ATTN Returns/Exchanges
817 5th Ave N
Seattle, WA 98109

**Check our our MoonRock Guarantee for more information on returns/exchanges.

How long will it take to process my return?

Refunds will be issued to your account within 2-5 business days of receipt (not including transit time for the item to arrive at LUNA). Credits may take up to 5 business days to post on your account.

You may use your tracking number provided to see when we have received your package. If you elect not to use the provided return label or a return label generated from  l unasandals.com/returns , LUNA will not assume responsibility for any items lost in transit. 

 

International Returns/Exchanges

How do I return something from outside of the US:

Send your item back to us using the shipping method of your choice.

**LUNA will not be responsible for return shipping cost or items lost or damaged in transit.

How do I exchange something from outside the US:

  1. Fill out your original packing slip (if possible) with the new item/size you’d like for your exchange and include it in your return package.
  2. Send your item back to us using the shipping method of your choice.
  3. Once we receive your package, we will create a new order for your replacement item.                                                                                                                        *LUNA will cover the cost of shipping your exchange to you
  4. If you would like to receive the replacement quicker, you may place a new order at lunasandals.com and request a refund for the returned pair. In this case, LUNA will not cover the cost of shipping.      

**LUNA will not be responsible for return shipping cost or items lost or damaged in transit.

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LUNA Sizing
Once you've determined your size, you can double check it by clicking the corresponding Printer Icon and printing out a template.
When printing our copyrighted PDF templates,  make sure the "Scale" in the Print Window is set to 100% or the template won't be accurate.
If using the Chrome browser, make sure the  "Fit to page" checkbox is  UNCHECKED.
After you print out the template, also double check the scale by comparing a ruler to the ruler that prints on the template.
Toes should be close to edge, but not hang over. Want our opinion? Send a photo of your foot on the template  support@lunasandals.com
The biggest issue people have is not having the template accurately printed, so double check twice. ;-)

ADULT SIZES

(Centimeters) Your Foot LUNA Mens LUNA Womens the actual width of our sandal in centimeters Print
21.9 - 22.2 4 6 9.2 Printer-icon
22.3 - 22.6 4.5 6.5 9.4 Printer-icon
22.7 - 23 5 7 9.6 Printer-icon
23.1 - 23.5 5.5 7.5 9.8 Printer-icon
23.6 - 23.9 6 8 10 Printer-icon
24.0 - 24.3 6.5 8.5 10.2 Printer-icon
24.4 - 24.7 7 9 10.4 Printer-icon
24.8 - 25.2 7.5 9.5 10.55 Printer-icon
25.3 - 25.6 8 10 10.7 Printer-icon
25.7 - 26.0 8.5 10.5 10.85 Printer-icon
26.1 - 26.4 9 11 11 Printer-icon
26.5 - 26.8 9.5 11.5 11.15 Printer-icon
26.9 - 27.3 10 12 11.35 Printer-icon
27.4 - 27.7 10.5 12.5 11.5 Printer-icon
27.8 - 28.1 11 13 11.7 Printer-icon
28.2 - 28.5 11.5 13.5 11.85 Printer-icon
28.6 - 29.0 12 14 12 Printer-icon
29.1 - 29.4 12.5 14.5 12.2 Printer-icon
29.5 - 30.1 13 15 12.4 Printer-icon

 

LUNAcito Sizes

Length LUNAcito Sizes Print
19cm K12
 >>View Template
Printer-icon
19.8cm
K13
 >>View Template
Printer-icon
20.6cm
K1
  >>View Template
Printer-icon
21.5cm
K2
  >>View Template
Printer-icon
22.4cm
K3
  >>View Template
Printer-icon
Hey LUNA Monkeys, I don't fit into any of you standard sizes, what can I do?
No problem. We have experience making "special" sandals for people just like you. Is your foot too narrow?
Is your right foot significantly longer than your left? Are your toes longer or shorter than average? We can help.
There are a few steps to getting a non-standard or custom LUNA made.
Firstly, we need to determine if your feet will fit any of our standard sizes. If you've printed out our templates and found none fitting you, then a custom LUNA is the best option for you, contact us at  support@lunasandals.com  or call call us at 855-586-2726.  We can help.