All LUNA Sandals are backed by our solid MoonRock Guarantee. We guarantee that your sandals will be functional during the lifetime of the sandal’s tread. If you have any concerns or notice defects, please contact us at email@example.com with photos and the order details. Please note, that if the sandals have been intentionally misused, self repaired/physically altered, or worn out from normal wear and tear, the MoonRock Guarantee may be void.
We want you to love your LUNA sandals as much as we do. If you’re not completely satisfied with your sandals within 30 days from the delivery date, you can return them to us for a refund*, no questions asked. If you’d like to exchange for a different model, return shipping is on us.
After 30 days, the sandals can be returned and fully refunded if they are still brand new and can be resold as such. Lightly worn sandals can be returned and refunded, but a restocking fee will be applied. Heavily worn sandals can not be returned. After 90 days, sandals can’t be returned or exchanged regardless of condition.
* Original shipping costs will not be refunded and $7.95 will be deducted from your refund for the return shipping cost.
For domestic returns and to print a shipping label go to exchanges.lunasandals.com and follow the instructions.
For International Orders, or if you purchased a Roots Builder Item, you will need to contact us directly at firstname.lastname@example.org. Please note for International returns/exchanges you will be responsible for the return shipping cost.
If you purchased from Amazon.com please use the return process through their site.