Wing Replacement/Repair Service (send in)
$15.00
- Free US shipping from $105
- Wear for 30 days risk free
- MoonRock Warranty
THIS IS A SEND IN SERVICE- YOU WILL BE RESPONSIBLE FOR SHIPPING YOUR SANDALS TO US. A RETURN LABEL WILL NOT BE GENERATED FOR YOU.
LUNA SANDALS
ATTN:REPAIR
4 FIFTH STREET, UNIT C
WENATCHEE, WA 98801
THIS SERVICE INCLUDES THE REPLACEMENT OF ALL 4 WINGS. THIS SERVICE DOES NOT INCLUDE NEW LACES, CHECK THAT OUT HERE.
ONCE WE RECEIVE YOUR SANDALS, WE WILL REPAIR THEM AND SEND BACK TO YOU IN AROUND ~1 WEEK! PLEASE INCLUDE A NOTE WITH YOUR NAME, ORDER NUMBER, AND RETURN ADDRESS.
PLEASE SEND IN YOUR SANDALS CLEAN AND DRY.
Wear them. Really wear them.
Take your LUNAs out for 30 days and use them the way you actually will. Trail miles, river crossings, the walk for coffee, a whole day on your feet. Get them dusty, get them wet, put real ground under them. There is no mileage limit and no keep-them-pristine clause.
If they turn out not to be right for you, send them back within 30 days of delivery for a refund, no questions asked, however worn they are. Want to try a different model instead? Return shipping is on us.
Clearance items are not eligible. Original shipping is not refunded. In the US, returns are free if you added Checkout+ at checkout. Without it, a $10 return fee comes off your refund. Full returns and exchanges policy
LUNAFICATION GUARANTEE
Wear them as hard as you like for 30 days. If they are not right for you, send them back for a refund, no questions asked, however many miles are on them.
- SShaneRated 5 out of 5 stars1 week ago5 Stars
IMHO these would be the best shoes money could buy. they also offer repairs where they're made if such need arises.
- AAnonymousVerified BuyerRated 5 out of 5 stars5 months agoThey fixed my sandal for free!
My sandal was a little over a year old, and a piece broke on it. They let me ship it back to them for free and fix it. Awesome.
- JCJennifer C.Verified BuyerRated 5 out of 5 stars5 months agoSwift repair and return of my beloved Lunas!
The process to return my 5-year-old Lunas for wing repair was simple and swift. The online system is intuitive and fast. I received my sandals back in exactly one week, repaired and ready for many more miles of adventures. Thank you to Barefoot Ted and all the folks at Luna!
- CFChristopher F.Verified BuyerRated 5 out of 5 stars6 months agoReplacement looks great, thanks!
I feel the ship in process could be a bit more streamlined, but certainly affordable and not too bad to put in the works. I’d say turnaround is pretty quick
- KNKalai N.Verified BuyerRated 5 out of 5 stars9 months agoRepair Review
Delightful experience especially when compared to experience with competitor (xero). After using competitor sandals for two years, I switched to Luna’s. Primary reason was how quickly the soles wore out and pointless warranty of competitor ( cost to ship , repair and replace would have made it just a few usd short of buying a new one) Luna sandals soles (primary issue on the competitor ) not only performed exceptionally well but also ensured a quick and easy repair when one of the rivets on the post of Luna osco flaco broke. They replaced all the rivets and posts and allowed a warranty that made it worth using it. Kudos to service and glad we are not adding more “slightly worn’ sandals to the trash heap of the earth.