Shipping
Order processing and shipping
We aim to get your order out quickly and to be clear about timelines. All times listed on this page are US business days, Monday to Friday, excluding holidays.
Before it ships
What happens to your order
Two clocks run back to back: the time it takes us to make or pick your pair, then the time the carrier takes to bring it to you.
Order placed
Orders placed on weekends or holidays begin processing the next business day.
Made or picked
Pre-made and shelved inventory can ship within 1 to 2 business days. Made in the USA products are handmade to order in Wenatchee, WA and may need an additional 3 to 7 business days.
Shipped
You get a shipping confirmation with a tracking number, sent to the email and phone number on your order.
On its way
Allow 24 hours after that confirmation for tracking information to populate.
Once it ships
US delivery speed
Transit times begin when the carrier scans the shipment, and vary by destination and carrier. Cost is calculated at checkout from the service you pick, package weight and destination.
Economy
5 to 8 business days
Free on orders over $105.
Priority
3 to 5 business days
Our most popular choice.
Express
1 to 2 business days
The fastest we ship.
Need it as fast as possible? Choose a model that is not Made in USA and select Express at checkout. Made in USA items add the production window above. Free shipping promotions apply only where stated and may exclude certain items or expedited methods.
Outside the US
Every international order ships DDP
Delivered Duty Paid means taxes and duties are pre-paid at checkout, so your parcel bypasses the usual customs and import charges that cause delays.
Faster delivery time
Avoid delays or customs hold ups and get your package delivered straight to your door.
Reliable tracking
Follow along with your delivery and receive the most up to date tracking updates.
No unexpected duty or tax
Read more about DDPPre-pay taxes and duties so there are no surprises when your package arrives.
The details
Shipping policies
Can I change my shipping address after ordering?
Contact customer service immediately. We will attempt to update the order before it ships, but we cannot guarantee changes once processing has started.
If a package comes back to us because the address was incorrect, was refused, or could not be delivered, return shipping fees may apply to send it out again.
Can I cancel or change my order?
We will do our best to cancel without penalty before shipment begins, so contact customer service right away.
Requests to change items, sizes, address or shipping method after an order is placed may not be possible. Orders that cannot be cancelled after shipment have to be handled as a return or exchange, and may be subject to additional fees.
My tracking says delivered but I do not have the package
Contact customer service so we can work with the carrier to investigate. We may need to file a claim with the carrier.
Please note that an incorrect receiving address entered by a customer is not considered a lost or missing shipment.
My package arrived damaged
Inspect all shipments on delivery. If there is visible damage, refuse the delivery and contact us immediately.
What if an item is backordered?
We will notify you by email with an estimated ship date, along with options to change or cancel the order.
Why might my order be delayed?
Processing and shipping estimates are subject to change during peak seasons, promotions, supply chain disruptions or carrier delays.
Returns and exchanges
Our standard return and exchange policy applies, and items must meet the return conditions. See the Returns and Exchanges page for full details.
Does this policy change?
We may update it periodically. The current policy posted on lunasandals.com is the authoritative version.