Free Shipping from $105
wear for 30 days risk free
wear for 30 days risk free
Free Shipping from $105
Free Shipping from $105
wear for 30 days risk free
wear for 30 days risk free
Free Shipping from $105
SEND IN FOR SHOP - YOU SEND YOUR SANDALS TO US, WE REPAIR AND SEND BACK TO YOU. YOU ARE RESPONSIBLE FOR SENDING YOUR SANDALS IN TO OUR FACILITY. PLEASE CLEAN AND DRY YOUR SANDALS BEFORE YOU MAIL THEM. OUR ADDRESS:
LUNA SANDALS
ATTN:REPAIRS
4 FIFTH STREET, UNIT C
WENATCHEE WA 98801
DO IT YOURSELF KIT - COMES WITH PEICES INCLUDED IN PICTURES. YOU WILL RECEIVE: 1 SET OF LACES, BUCKLES, HEEL PADS, LACE KEEPERS, PLUGS, AND NAILS. WINGS ARE NOT INCLUDED FOR WINGED KITS, TECH STRAPS ARE NOT INCLUDED FOR RETRO KITS. YOU ARE RESPONSIBLE FOR THE REPAIR YOURSELF. If you need new tech straps, use this link: click here.
VIDEO INSTRUCTIONS HERE:
*DIY KITS ARE FINAL SALE.
CHOOSE YOUR LACE STYLE AND COLOR.
IF SENDING TO US, PLEASE SEND CLEAN SANDALS
Great service, really fast turnaround. I like that they sent back the fixed sandals in the same box I have sipped them in (their original box), meaning that box has now been used 3X for shipping. My replacement was also complimentary as it was due to a defect at purchase, and I like that they offer to replace the lace with a new one instead of sending a new pair of sandals altogether.
The person I was working with was very informative and kind. Wonderful, easy process. My puppy chewed up one of the laces (I wear them daily) so I was ready to buy a new pair when I read that they relace. Very cool option. Thank you!
So, I bought a pair of discounted Luna’s in “excellent” condition. I received them, fit perfectly. I wore them for the day, ended up with a deep scratch in the top of my foot from a nylon thread sewn through the “Luna” logo. I requested not to have to send them in. WELL! I was mailed a lace up system, and a link to a YouTube vid (super explanatory and easy!) Then a follow up email to make sure all was great. And it WAS! I fell in love with these sandals even though I got an uncomfortable deep scratch at first. I cannot say enough about these shoes and the company. Glad you were originally barefoot, Ted!
Excellent product, great customer service. I took my new sandals on a run/hike/bushwacking excursion through granite hills, woods and wetlands.
