Free Shipping from $105
wear for 30 days risk free
Free Shipping from $105
wear for 30 days risk free
Free Shipping from $105
wear for 30 days risk free
Free Shipping from $105
wear for 30 days risk free
- We aim to get your order out quickly and clearly communicate timelines. Below are our standard processing, shipping, tracking, and related policies. Times listed are US business days (Mon–Fri, excluding holidays).
- Orders placed on weekends or holidays begin processing the next business day.
- Pre-made products/Shelved Inventory can ship within 1-2 business days.
- Made in the USA products are handmade to order in Wenatchee, WA and may require an additional 3-7 business days to ship.
- If an item is backordered or unavailable, we will notify you by email with an estimated ship date and options to change or cancel the order.
- Economy Shipping: 5–8 business days
- Priority Shipping: 3–5 business days
- Expedited Shipping: 1–3 business days
* Transit times begin when the carrier scans the shipment and may vary by destination and carrier.
- You will receive a shipping confirmation with a tracking number via the email and/or phone number provided on your order.
- Please allow 24 hours for tracking information to populate after you receive the shipping confirmation.
- Shipping costs are calculated at checkout based on selected service, package weight, and destination.
- Free-shipping promotions apply only where stated and may exclude certain items or expedited methods.
- If you need to change your shipping address, contact customer service immediately. We will attempt to update the order prior to shipment but cannot guarantee changes after processing.
- If a package is returned to us due to an incorrect address, refusal, or inability to deliver, return shipping fees may apply to resend the order.
- International shipments are sent with DDP. Read morehere.
- Inspect all shipments upon delivery. For visible damage, refuse delivery and contact us immediately.
- If tracking shows delivered but you did not receive the package, contact customer service so we can work with the carrier to investigate. We may require a claim with the carrier.
- Incorrect receiving address entered by a customer is not considered a “lost shipment” or “missing shipment.”
- We will do our best to process cancellations without penalty before shipment begins. Cancellations and changes may be limited; contact customer service right away for assistance.
- Requests to change items, sizes, address, or shipping method after order is placed may not be possible.
- Orders that require changes but cannot be canceled after shipment must be processed as a return or exchange and may be subject to additional fees.
- Our standard return and exchange policy applies. Items must meet return conditions. See our Returns & Exchanges policy page for full details.
- Processing and shipping estimates are subject to change during peak seasons, promotions, supply chain disruptions, or carrier delays.
- If you require the fastest possible delivery, choose a model that is NOT Made In USA and select Expedited Shipping at checkout. Made in USA items will add the 3-5 business-day production window.
- For questions about order status, tracking, cancellations, returns, or special shipping requests, contact our customer service team atsupport@lunasandals.com or text us at 855-586-2726
- Provide your order number and shipping address to speed assistance.
- We may update this policy periodically. The current policy posted on lunasandals.com is the authoritative version.
