Lace Replacement Service

SEND IN FOR SHOP - YOU SEND YOUR SANDALS TO US, WE REPAIR AND SEND BACK TO YOU. YOU ARE RESPONSIBLE FOR SENDING YOUR SANDALS IN TO OUR FACILITY. PLEASE CLEAN AND DRY YOUR SANDALS BEFORE YOU MAIL THEM.      OUR ADDRESS:

LUNA SANDALS 

ATTN:REPAIRS 

4 FIFTH STREET, UNIT C

WENATCHEE WA 98801

DO IT YOURSELF KIT - COMES WITH PEICES INCLUDED IN PICTURES. YOU WILL RECEIVE: 1 SET OF LACES, BUCKLES, HEEL PADS, LACE KEEPERS, PLUGS, AND NAILS. WINGS ARE NOT INCLUDED FOR WINGED KITS, TECH STRAPS ARE NOT INCLUDED FOR RETRO KITS. YOU ARE RESPONSIBLE FOR THE REPAIR YOURSELF. If you need new tech straps, use this link: click here. 

VIDEO INSTRUCTIONS HERE: 

*DIY KITS ARE FINAL SALE.

CHOOSE YOUR LACE STYLE AND COLOR.

IF SENDING TO US, PLEASE SEND CLEAN SANDALS

Wear them. Really wear them.

Take your LUNAs out for 30 days and use them the way you actually will. Trail miles, river crossings, the walk for coffee, a whole day on your feet. Get them dusty, get them wet, put real ground under them. There is no mileage limit and no keep-them-pristine clause.

If they turn out not to be right for you, send them back within 30 days of delivery for a refund, no questions asked, however worn they are. Want to try a different model instead? Return shipping is on us.

Clearance items are not eligible. Original shipping is not refunded, and $7.95 comes off your refund for the return label. Full returns and exchanges policy