SEND IN FOR SHOP REPAIR OR DIY KIT - DO IT YOURSELF AT HOME
SEND IN FOR SHOP - YOU SEND YOUR SANDALS BACK TO US, WE REPAIR AND SEND BACK TO YOU. YOU PAY FOR SHIPPING AND SEND CLEAN SANDALS TO US AND WE RETURN TO YOU. PLEASE SEND CLEAN SANDALS
NEW! DO IT YOURSELF KIT WITH ALL THE MATERIALS YOU NEED ALONG WITH LINKS TO HELPFUL HOWTO VIDEOS. BEST FOR INTERNATIONAL CUSTOMERS.
CHOOSE YOUR LACE STYLE AND COLOR.
IF SENDING TO US, PLEASE SEND CLEAN SANDALS TO:
ATT: LACE REPLACEMENT
Retro lace replacement kits don't come with tech straps. If you need new tech straps, use this link: click here
United StatesI got a new puppy this year. She decided my Luna sandals were her favorite snack. She chewed through the laces THREE(!) times! One time not even 24hrs after I got them back! Each time I was able to send them back to the company and have them replaced for a very reasonable price. Thank goodness since the soles were brand new. I now have a hook by my door to hang them out of puppy reach. I’ve been wearing Luna sandals for almost 10yrs as my predominate summer shoe and I have recommended many others. For farming, running, hiking or just around town or the house….while my sandals were at the shop I was at a loss. They are hands down my favorite pair in my shoe collection. Thanks Luna team for helping through my “puppy tax” woes.
United States United StatesAfter replacing the straps with these leather ones, they literally feel like a brand new pair of sandals. I love them
IndiaI love the response from customer care team. After hearing my complaint, the team sent the free replacement of Lace. Thank you
United StatesThe new laces are awesome! Make sure you watch the video and get all the tools you need before starting. They're not joking about the pliers.
