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WE MADE MORE THAN 250,000 FEET HAPPY. IT IS YOUR TURN!

FAQ

SANDAL QUESTIONS

Check out our Lace Adjustment Video and Instructions page.

All of our laces may require a few tweaks and adjustments over the course of your first few runs/walks to get a comfortable fit. Be sure that you adjust your laces when your LUNAs are off your feet! Remember, you can slide the buckle and heel pad along your laces.

If you're having any issues getting your LUNAs to fit correctly, you can always contact support@lunasandals.com for help!

While many people put thousands of miles on their LUNA’s, the lifetime can vary from person to person, depending on factors such as model, intended use, gait, weight, terrain, running form and climate. Generally, thicker and heavier LUNAs will last longer than thinner and lighter models.

While LUNA's have been used to run (and win!) many races, from 5k's to ultra marathons, we like to think of them as more of an adventure sandal (#adventuresandals) -- footwear in which you can run, walk, hike, play and adventure your way through life.

LUNA Roots Sandals are for people who are excited about experimenting with this time tested traditional huarache sandal style. Remember, it takes time and skill to tie and get used to this type of footwear.
Are you into leather laces and colors but don't want to deal with tying? Check out our Customizer! Are you looking for modern LUNAs with ease of use and superior performance? Check out our Bestsellers!

Any Performance and 5/8” Leather/Buffalo laces can be ordered from our Lace Replacement Service Page. Attaching the Performance and 5/8” Leather/Buffalo laces require special tools and know how, so your sandals must be returned to us in order to get new laces.

Any sandals with MGT (Monkey Grip Technology) footbeds can be washed by hand with soap and warm water. Anti-Odor sprays can also be found online or at your local fabric store. Rank Away™ Odor Eliminator works pretty darn well. Another unique way of cleaning MGT is using a couple "denture cleaning" tablets in a plastic bag filled with water. 

Sandals with a leather footbed specially tanned for outdoor use are fairly water resistant, but we don't recommend washing with soap and water. Instead, try a damp cloth or leather cleaner. Check your local leather or fabric store for other leather cleaning solutions. 

Things NOT to do with your sandals: leave them in a hot car; leave them in the sun for extended periods of time; put them in the washing machine; wash them with bleach; leave your dog alone with them (mutts love laces!)

Other

We stand by all products we offer at LUNA. Check out our Moonrock Guarantee for more info.

Check out our Store Locator to find a retailer near you.

We recommend creating an account to save your information. You can create an account by selecting the “Login” button on the top right corner of lunasandals.com and selecting “Sign Up.” You can also visit our Create Account page. 

Customers who create an account are automatically enrolled in our RUN FREE CLUB Program. You can read more by clicking on the Run Free Club link on the footer.

Our Run Free Club allows you to accumulate points with every purchase. You can join our Run Free club from our main page or simply by creating an account with LUNA.

Customers with an account are automatically enrolled in our Run Free Club. For every $1 spend, you will receive 10 Points. Once you have earned 3,000 Points you can redeem them for a $50 discount or 5,000 points for $100 discount.

Check out this link to read about LUNA and Barefoot Ted from many reputable sources!