WHAT MAKES LUNA
WE MADE MORE THAN 200,000 FEET HAPPY. IT IS YOUR TURN!
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After a frisky puppy had her way with one of my sandal straps as a chew toy, Luna was able to explain replacement options and made the process quick and easy.
First of all I love the fact that you are able to replace the laces on your Luna. I am blown away by this! The sole of my Luna was in good condition after owning them 6 years prior to replacing the laces. My original Luna sandals was a chocolate mono. At that time they came with two straps. Well, they kept loosening and I had needed to re-tighten them with every wear. Now that I have replaced the laces, I can tie them like the Luna roots which is awesome. Thanks Luna Sandals. By the way customer service is awesome :)
My son just ended up purchasing new sandals. I think it is good in the USA but to add the extra shipping cost and then the exchange it’s quite expensive and It seemed like a lot of effort and money for some already well worn shoes. Kudos to the shoes of course. I’ll really need to keep the puppy away from the shoes. Customer service was very good - Everyone we spoke to was helpful and friendly. Thank you, Jodi
I was pleasantly surprised that the lace is sturdy and really hasn't changed the look from the original leather. Also, a padded, traction heelpiece was added to the heel strap and I love it. I went for a little while without the tech strap but then added it because I found I'm used to the security it provides