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MoonRock Guarantee

LUNA MoonRock Guarentee
We stand by all products we offer at LUNA. If you are not satisfied with one of our products or if they ever fail you, return them to us for a replacement, (partial or full) refund, store credit or repair.  A reasonable charge will be assessed for damage due to wear and tear or for repair.

Our MoonRock Guarantee covers any production defect. For example, your LUNAs should never delaminate on the sole or have its buckle or plug break during their lifetime unless they are purposefully abused.

Even though many LUNAtics put thousands of miles on their LUNAs, it is hard to give a definite lifetime. How quickly a LUNA wears will vary from person to person, model to model depending on the intended use, gait, weight, load, terrain, running form, and climate.

    Here are some care tips to have your LUNAs last longer

    These would void your  MoonRock Lifetime Guarantee:
    • Intentional misuse.
    • Returns on products which show normal wear and tear but no defect.
    • Any damage incurred from improper cleaning or self repairs (e.g. cutting or removing tags, cutting the soles of your sandals).

    Returns and Exchanges on Sizing/Color/Model

    Please don't hesitate to contact us if you have any questions.
    Email: support@lunasandals.com
    Phone: 
    855-LUNA-SANdals // 855-586-2726
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    LUNA Sizing
    Once you've determined your size, you can double check it by clicking the corresponding Printer Icon and printing out a template.
    When printing our copyrighted PDF templates,  make sure the "Scale" in the Print Window is set to 100% or the template won't be accurate.
    If using the Chrome browser, make sure the  "Fit to page" checkbox is  UNCHECKED.
    After you print out the template, also double check the scale by comparing a ruler to the ruler that prints on the template.
    Toes should be close to edge, but not hang over. Want our opinion? Send a photo of your foot on the template  support@lunasandals.com
    The biggest issue people have is not having the template accurately printed, so double check twice. ;-)

    ADULT SIZES

    (Centimeters) Your Foot LUNA Mens LUNA Womens the actual width of our sandal in centimeters Print
    21.9 - 22.2 4 6 9.2 Printer-icon
    22.3 - 22.6 4.5 6.5 9.4 Printer-icon
    22.7 - 23 5 7 9.6 Printer-icon
    23.1 - 23.5 5.5 7.5 9.8 Printer-icon
    23.6 - 23.9 6 8 10 Printer-icon
    24.0 - 24.3 6.5 8.5 10.2 Printer-icon
    24.4 - 24.7 7 9 10.4 Printer-icon
    24.8 - 25.2 7.5 9.5 10.55 Printer-icon
    25.3 - 25.6 8 10 10.7 Printer-icon
    25.7 - 26.0 8.5 10.5 10.85 Printer-icon
    26.1 - 26.4 9 11 11 Printer-icon
    26.5 - 26.8 9.5 11.5 11.15 Printer-icon
    26.9 - 27.3 10 12 11.35 Printer-icon
    27.4 - 27.7 10.5 12.5 11.5 Printer-icon
    27.8 - 28.1 11 13 11.7 Printer-icon
    28.2 - 28.5 11.5 13.5 11.85 Printer-icon
    28.6 - 29.0 12 14 12 Printer-icon
    29.1 - 29.4 12.5 14.5 12.2 Printer-icon
    29.5 - 30.1 13 15 12.4 Printer-icon

     

    LUNAcito Sizes

    Length LUNAcito Sizes Print
    19cm K12
     >>View Template
    Printer-icon
    19.8cm
    K13
     >>View Template
    Printer-icon
    20.6cm
    K1
      >>View Template
    Printer-icon
    21.5cm
    K2
      >>View Template
    Printer-icon
    22.4cm
    K3
      >>View Template
    Printer-icon
    Hey LUNA Monkeys, I don't fit into any of you standard sizes, what can I do?
    No problem. We have experience making "special" sandals for people just like you. Is your foot too narrow?
    Is your right foot significantly longer than your left? Are your toes longer or shorter than average? We can help.
    There are a few steps to getting a non-standard or custom LUNA made.
    Firstly, we need to determine if your feet will fit any of our standard sizes. If you've printed out our templates and found none fitting you, then a custom LUNA is the best option for you, contact us at  support@lunasandals.com  or call call us at 855-586-2726.  We can help.